We are committed to ensuring that our website is accessible to all users, including individuals with disabilities. We strive to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 AA standards—recognized as the global benchmark for web accessibility—to create an inclusive experience for everyone, regardless of how they access our site (e.g., via assistive technologies like screen readers, keyboard navigation, or voice recognition software).
We believe that accessibility is a continuous journey, not a one-time achievement. Our team works diligently to implement and maintain accessible design practices across all aspects of our website, including:
- Providing alternative text (alt text) for all images to assist screen reader users in understanding visual content.
- Ensuring keyboard navigation compatibility, allowing users to navigate the site without a mouse (e.g., using Tab/Shift+Tab keys to move between interactive elements, Enter to activate links/buttons, and Escape to close modals).
- Using clear, readable typography with sufficient color contrast between text and backgrounds to support users with visual impairments (e.g., low vision, color blindness).
- Structuring content with semantic HTML (headings, lists, landmarks) to help assistive technologies interpret page layout and hierarchy.
- Ensuring forms include clear labels, error messages, and instructions to guide users through the submission process.
- Supporting compatibility with common assistive technologies, such as screen readers (e.g., JAWS, NVDA, VoiceOver) and screen magnifiers.
We regularly review and test our website for accessibility, including:
- Conducting internal audits of content and functionality to identify and address potential barriers.
- Incorporating accessibility training for our team members involved in website design, development, and content creation.
- Monitoring emerging accessibility standards and best practices to update our processes accordingly.
If you encounter any accessibility barriers while using our website—such as difficulty navigating, reading content, or interacting with features—please let us know. We welcome your feedback and are committed to addressing issues promptly.
To report an accessibility concern or request assistance, contact our customer service team via email. Please include:
- The URL of the page where the barrier occurred.
- A detailed description of the issue (e.g., "I cannot access the checkout button using keyboard navigation" or "The images on the product page do not have alt text").
- Any relevant details about your device, browser, or assistive technology (if applicable).
We will review your feedback within 5 business days and work to resolve the issue as quickly as possible. If a resolution requires additional time, we will provide you with a timeline for completion.
While we strive to meet WCAG 2.1 AA standards, we recognize that no website is 100% accessible at all times. We apologize for any inconvenience caused by unforeseen accessibility barriers and appreciate your patience as we continue to improve. If you require urgent assistance with placing an order, accessing product information, or using our services, our customer service team is available to support you directly.
We reserve the right to update this Accessibility Statement periodically to reflect changes in our practices or accessibility standards. Please check back regularly for updates.
