Thank you for choosing our website for your durable workwear, outdoor apparel, and gear needs. We want you to be fully satisfied with your purchase, which is why we offer a flexible 60-day return and refund policy. Below are the detailed terms to ensure a smooth return process:
- You may initiate a return within 60 calendar days from the date of delivery.
- To be eligible for a refund, items must be unused, unworn, and in their original condition with all tags, packaging, and accessories intact. Damaged, washed, or altered items will not be accepted.
- Custom or personalized products are non-returnable unless they arrive defective or damaged.
- Contact our customer service team via email to request a return authorization (RA) number. Please include your order number, the name of the product(s) you wish to return, and the reason for the return.
- Once approved, you will receive an RA number and detailed return instructions, including the shipping address for sending back the item(s).
- Package the item(s) securely, attach the RA number to the package, and ship it back to us. Please note that you are responsible for the return shipping costs unless the item is defective or we made a mistake in your order.
- After we receive and inspect your returned item(s) (typically within 3-5 business days of delivery to our warehouse), we will process your refund if the return meets our eligibility criteria.
- Refunds will be issued in USD (United States Dollars) — the same currency used for your original purchase — and credited back to your original payment method.
- Refund processing time typically takes 5-10 business days from the date of inspection. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider’s processing times.
If you receive a defective, damaged, or incorrect item, please contact our customer service team within 7 days of delivery. Provide photos of the item and packaging, along with your order number, and we will arrange for a free return and either a full refund, replacement, or exchange (whichever you prefer). We will cover all return shipping costs for defective or damaged items.
- Gift cards (if applicable)
- Custom or personalized products (unless defective)
- Items that are used, worn, washed, or altered
- Items returned after the 60-day window
- We recommend keeping your return shipping tracking number for reference, as we are not responsible for lost or misdirected return packages.
- Refunds will only include the purchase price of the item(s) — any original shipping costs (if applicable, though we offer free shipping) are non-refundable unless the return is due to our error.
- If you received a discount or promotional code on your order, the refund will be issued for the amount you actually paid after the discount.
If you have any questions or need assistance with the return and refund process, please contact our customer service team. We are here to help ensure a hassle-free experience!
